Lebanon Reporter

March 15, 2013

Council OKs InterAct 9-1-1 software package

By Rod Rose
Assistant Managing Editor

Boone County — Boone County will buy a software package from a North Carolina firm to replace a system that has been used for decades but is now obsolete.

The software, written by InterAct, will combine 9-1-1 dispatch, computer-aided dispatch, records, mapping, jail management and reporting, all in one system accessible to all the county’s courts, prosecutor, fire, police and emergency service agencies.

Those records will be maintained in the “cloud,” a term for web-based data storage.

“It will give us the opportunity to be more efficient, because we can access that data from anywhere,” Boone County Sheriff Major Mike Nielsen told a reporter. InterAct software has been used by the sheriff’s office for 15 years; it will replace a Creative Information Systems Company package that has been used for 25 years by the county’s other public safety departments.

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